Patient Satisfaction - helping us help you
Your Satisfaction and Press Ganey Surveys

Underwood-Memorial Hospital has received the highest distinction of Accreditation With Full Standards Compliance from the Joint Commission on Accreditation of Healthcare Organizations reflecting our commitment to providing patients, their families and visitors with the best level of service possible.

To us, and to you, our patient, it is important that we meet or exceed your expectations when it comes to your care, comfort and satisfaction.

Therefore, to help us in our efforts in evaluating patient satisfaction, we utilize the services of Press, Ganey, one of the nation’s most respected quality measurement organizations.

Soon after your discharge from Underwood-Memorial you will receive a brief survey by mail, asking you to evaluate how we met your needs while a patient here. We trust that it will be easy for you to “circle 5”, rating the service we provide as “very good” in every area.

Each one of our healthcare professionals works hard to earn the trust and high regard of the patients and families we serve. We all wish to insure your comfort, safety and satisfaction and want you to feel positive about your hospital experience.

However, if there is something that concerns you while you are a patient, please bring that to our attention so that we might satisfactorily resolve any concerns and further deserve your “very good” rating.